In the daily work and in maintaining the quality of services provided, which translates the quality of life of our users, the role of assistants is essential. The problem arises at the level of attendance of these professionals. The high level of absenteeism requires the constant reorganization of the services.

From the analysis carried out, the financial part was found to have great relevance in the absence of assistants. Schedules were reorganized in a more individual way, according to the worker and the services to be performed. A slight improvement in absenteeism was recorded.
Module 3 presents the case study with the SIM SOLUTION and STRATEGIC AND OPERATIONAL APPROACH.