Best practices and case studies about applying human-centered design in museums, nonprofits, and mission-driven organizations.

Why design thinking for museums?

In the 21st century, museum professionals face challenges such as deepening diversity among audiences and within the workforce, shifting authority, and keeping pace with the delivery of digital offerings in the new shared economy. Furthermore, it is no longer sufficient for museums to deliver knowledge as information. Museums are now seeking to be relevant to their audiences and meaningful in society, and are thus shifting to visitor-centered paradigms.

The rigorous nature of the design thinking framework is well-suited for museum professionals and the challenges they face in today’s world. Design thinking offers a practical methodology and process of inquiry for tackling complex challenges that cut across issues related to leadership, diversity and inclusion, innovation, and sustainability.