The Lloyds Bank Consumer Digital Index on benchmarking the digital and financial capability of consumers in the UK, provides a unique view of the financial and digital capability of all adults in the UK. It combines actual behavioural data with survey research to understand the attitudes behind their behaviour. The report highlights that being digitally capable can support financial wellbeing.
For the first time, the report features the Basic Digital Skills measure for UK adults. The Basic Digital Skills measure was created by Doteveryone and partners to measure the level of digital skills of adults
across the UK. This looks at five skills which help people make the most out of the internet – managing information, communicating, transacting online, problem solving and creating. The findings show within the last year, 1.1 million more people have gained Basic Digital Skills.
The Index also shows that 45% of people prefer informal ways of learning. 43% of people don’t know where to go for digital support. Those offline are harder to reach but they will respond most to trusted faces in local places. Good Things Foundation and libraries have already established this approach with great success through their Online Centre network.
Full findings can be found in the report along with the recommendations to support more people to get online.