The European Commission published an overview of the integrated social services focused on the labour market and social (re)integration in the EU. This report broadly covers the macro trends affecting welfare reform, and it offers suggestions on how to improve the efficiency of service delivery for labour market activation.
This first part of the study provides a systematic overview of the theoretical, empirical and policy literature of integrated social services and employment services delivery, with a particular emphasis on one-stop-shops and activation services. The second part of the study describes ten examples of social service integration in the EU in nine Member States (Austria, Estonia, Denmark, Norway, Poland, Italy, UK, Germany, Finland) focusing on vertical and horizontal service integration. Based on the existing literature and detailed case studies, the first part also offers some policy recommendations for the design of integrated service delivery related to one-stop-shops and activation.