The paper presents and examines employee assistance programmes (EAP) as a means of strategic intervention and supportive mechanism which provides assistance to individuals and organisations through various types of informative, advisory, educational and evaluation services and interventions, for the purposes of resolving issues that influence productivity, e.g. issues having to do with health, family, finances, emotional life, as well as issues related to requests, relations and equity at the work place, harassment, abuse, stress, etc. As this programme mostly prevalent in the US and Western Europe, this paper will present various associations, such as the International Employee Assistance Professionals Association (EAPA), the Employee Assistance European Forum (EAEF), which offer various forms of assistance to employees, as well as accredited programmes for the training of experts providing assistance to employees, establishing standards and using defined protocols for monitoring the effectiveness of the provided services. Furthermore, this paper presents reasons supported by studies for the implementation of the EAP programme in organizations. Particular attention is given to the location of providing educational activities and their participants, for the purposes of considering the provision of assistance to employees as a “new” kind of task that andragologists may want to be tasked with.
Aleksandra Pejatović, PhD is an associate professor at the Faculty of Philosophy, University of Belgrade and a chair of the Department for Pedagogy and Andragogy.
Edisa Kecap is a teaching assistant, research associate and a PhD student at the Faculty of Philosophy, University of Belgrade.
This paper is part of a research project being undertaken at the Institute of Pedagogy and Andragogy, Faculty of Philosophy in Belgrade, titled “Models of assessment and strategies for improvement of quality of education” (179060), supported by the Ministry of Education, Science and Technological Development of the Republic of Serbia.