The private security profession is of public interest to society and this is a major indicator of its importance and role. People who work in this field are expected to perform their tasks as professionally as possible and in a way that the private security worker will fully familiarize the client with the expectations and the quality of the provision of the specific services. Even though the security workers are properly trained by going through a mandatory training, which is, above all, directly related to their close competences, in practice, however, certain inconsistencies of a specific nature were identified, primarily related to improper communication, vehement reactions, activities which result in violations of human rights and freedoms etc., and the professional analyses in several countries have shown that what is crucial in raising the professionalism and the expertise of the private security workers is the development of the so-called soft skills, more precisely the improvement of the skills in the field of communication, stress management and the skills of taking appropriate action in protecting human rights and freedoms.
This manual is dedicated to private security workers and managers, and contains lessons for trainers, that is, it addresses both the basic and the advanced level of training, as well as the training of trainers. The guidelines given above are merely instructional, which means that the text and the information intended for the advanced level are not necessary, but it is desirable that they be read by both the readers and the trainees in the basic level training. In fact, we encourage all our readers to have a professional curiosity and desire to improve their knowledge, because that is an important prerequisite for the development of the necessary skills in the private security industry and the attainment of a high level of expertise and professionalism in their work.