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Bridging the Gap Between Digital Skills and Employability for Vulnerable Populations

Globalization and digitalization changed the type, distribution, and requirements of jobs. With the inevitable use of ICT in the workplace, it became necessary for people to have the right digital skills for employment. However, less than one-half of adults possess such skills (OECD, 2016), while half of the world’s population still does not have access to the Internet (International Telecommunication Union, 2018; Hernandez & Roberts, 2018).

Since technology is advancing fast and most of the jobs will require digital skills in the future, digital Skills Gap become a real concern. This resource provides recommendations to bridge the digital skills divide and foster the employability of vulnerable populations. Recommendations are given under four main topics. These are:

  1. A multilevel educational approach to bridging the digital divide for vulnerable populations.
  2. Creating instructional resources with digital content for underrepresented populations
  3. Delivering digital content to vulnerable populations
  4. Harnessing the power of public-private collaborations


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Angela C. Lyons, Alessia Zucchetti, Josephine Kass-Hanna, and Cristóbal Cobo
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