Are you an experienced public service manager who really wants to help your citizens, but is uncertain about how to do it in the best way? Are you reluctant to admit non-achievement of your targets, or to propose new ways of delivering public services, because of a ’name and shame’ culture? Do you feel stressed because politicians always demand easy answers and rapid solutions?

This course will prepare you to manage public services in the most effective way for all your stakeholders. It will help you understand how to deliver service performance that meets the most important needs of your citizens and provides them with maximum value.

Whom is this course for

• Public sector service managers experienced in delivering and managing public services
• Auditors, consultants, and other stakeholders such as policy makers

Course methodology

This course will be very practice-based and interactive, to help you get the best understanding of how to improve service performance. So it includes: 

• Plenty of examples and case studies to demonstrate how things work across the EU at the national and sub-national level, including a detailed demonstration of the Vensters approach in the Netherlands (Vensters are our partners in this course).
• Small exercises to help you get a practical understanding of the processes and challenges.
• The opportunity to make an action plan on how you can deliver public services in a way that has the most meaning and value for your citizens. You will also have ample time to discuss your plan with the experts and other participants and get their inputs.