Developing intercultural training skills
Developing intercultural training skills is a five-day (30 hours) train-the-trainer course, which is held at LTS in Bath. The
course trainers are Adrian Pilbeam and Philip O‘Connor. The course is designed for experienced trainers from fields such as languagetraining, communication skills training and management training, who wish to learn more about the theory and practice of intercultural training, both to integrate intercultural topics into their current training and also to deliver their own intercultural training courses. Exchange of experience with other participants is also a valuable part of the course.
Day 1 – An introduction to the cross-cultural field
• Introduction and objectives • What is culture?
• Intercultural simulation and debrief • Cultural values
• Perceptions of other cultures • Impact of values on work practices
Day 2 – Culture and communication
• Key cultural models, frameworks and dimensions
• Culture and communication – verbal and non-verbal
• Communication styles
• Impact of culture on social interaction, meetings and discussions, presentations,
negotiations, written communication, telephoning
• Examples of materials and activities
Day 3 – Types of intercultural training and training activities
• What do we mean by intercultural training?
• Types of intercultural training
- culture-general versus culture-specific
- culture training for relocation
- general awareness raising
- working in international teams
- intercultural communication in academic contexts
• Designing a country specific intercultural training session for relocation
• Activities and materials for intercultural training – artefacts, critical incidents, video and
DVD clips, YouTube and Ted Talk clips, role plays, simulations
• Micro-teaching tasks
Day 4 – Types of intercultural training and training activities
• Tailoring training design to differing learning styles across cultures - cognitive
learning, experiential learning, engaging with the learners’ emotions
• Delivering an intercultural seminar – facilitation vs training
• Designing intercultural training courses – needs assessment, course design, activities
and learning approaches, selection of materials
• Workshop task on course design related to participants‘ own interests
Day 5 – Training delivery and evaluation
• Using role plays and simulations – group simulation with feedback
• Assessing intercultural competence - methods and tools
• Evaluating intercultural training - measuring the success of training
• Sources for further reading and professional development
• Course review and personal action points
LTS training and consulting
5 Belvedere, Lansdown Road
Bath, BA1 5ED, UK
Tel: + 44 1225 448148
Mobile: + 44 7712 526495
E-mail: adrian.pilbeam@lts-traning.com
www.lts-training.com
• have a good understanding of the key conceptual frameworks of the intercultural field
• be able to define how cultural values influence attitude and behaviour
• be aware of how culture forms an integral part of international communication
• be able to incorporate intercultural elements into their own areas of training
• be familiar with the main types of intercultural training
• be able to design different types of intercultural training courses
• be familiar with training techniques, activities and materials for intercultural training
• know how to use different tools to evaluate the success of intercultural training